Renting with Brookdale
Being the largest letting agent in Peterborough we take on new properties every day so do take a few moments to contact us if you are looking for a property.
All our staff are friendly property professionals and are NOT paid commission to let properties. Do not expect pushy sales techniques. Just expect honest, helpful advice during your search for your home.
For the peace of mind for all parties, Brookdale Property Management are registered with Propertymark’s Client Money Protection Scheme.
First you will need to arrange to view any property you are interested in – you can see all the properties we have available here.
When you have found a property you wish to apply for you will need to complete the Application Form. We need you to complete one form for each adult (even if they are not working) and also provide the documentation detailed on the form. If a guarantor has been discussed as part of your application please click here to download and complete the relevant form.
You are welcome to send everything via email or visit our office in order to submit an application but we ask that you please call the office on 01733 327788 to book the application either way.
On your move-in day you will need to attend our office for around 10/15 minutes in order to finalise paperwork, pay any due monies and collect your keys.
We provide you with a copy of the Video Inventory on a USB/Pen drive. Should you wish for the Inventory in DVD format please let the office know before your move-in day.
For All Tenancy Agreements Commencing After 1st June 2019
The Holding Deposit (Per Tenancy)
Maximum of one week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (Per Tenancy)
Maximum of five weeks rent. This covers damages or defaults on the part of the tenant during the tenancy.
Lost Key(s) Or Other Security Devices
Tenants are liable for the cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation Of Contract (At The Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change Of Sharer (At The Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (At The Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
For All Tenancy Agreements Commencing Before 1st June 2019
During Your Tenancy
Renewal Fees (Tenant’s Share): £48 (inc. VAT) per tenancy.
Variation of Contract Fees: Maximum of £200 (+ VAT) per request. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer Fee: Maximum of £200 (+ VAT) per replacement tenant. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Ending Your Tenancy
Early Termination: Maximum of £400 (+ VAT) per tenancy plus all rent due under the tenancy until the start date of the replacement tenancy. Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
You must make your rental payment on the same day as your contract date, for example if you move in on the 17th of the month then future payments need to be paid on the 17th of each month unless you have confirmed an alternative date with the office.
We prefer a standing order payment to the following account, Sort Code: 54-21-38, Account Number: 97290890. Please ensure you put your property address as the payment reference. As alternatives you can pay by debit card over the phone or by cash/debit card at the office.
Please ensure that you contact the office before you undertake any redecoration or any other alterations at the property. The majority of landlords are happy to permit tenants to make changes so they may enjoy the property, it tends to be on those occasions where permission has not been sought that problems arise.
Do not install aerials or dishes on any external walls of the property before checking with the office as there are often building or leasehold rules that may specify certain locations or forbid this altogether especially with flats/apartments.
Please be aware that the cost of any changes you make will not be off-set against any rental payment nor dilapidation charges at the end of the tenancy.
We will notify you of the inspection date via email at least 24 hours before the inspection date and also send a reminder text to one of the tenants around a week before the inspection.
Usually your first inspection is around 8-12 weeks after you move in. If we are happy with this inspection all further inspections will be set for approximately six months after the previous. Of course, if there is a reason for an earlier inspection we will notify you of this.
The Brookdale staff member will have keys to access the property. We will write to you via email if there are any concerns that we feel you need to address.
Please do not wait on your inspection to report any maintenance issue, please contact the office as soon as you note a problem.
During our working hours please contact the office to report any maintenance issue as soon as you note a problem. It is advised that you do not use any individual staff member’s email address especially if reporting an urgent issue.
Occasionally a property may have some warranty/insurance policy cover (for example British Gas coverage for the boiler). If you have been provided with such information please follow the instructions given.
Out Of Hours Emergency Issues
Strictly for emergency issues only. Please call the relevant contractor directly if the Brookdale office is closed:
For plumbing issues call 07808 777044
General issues: 01733 311436 / 07850 587960
Please leave a voicemail on our answerphone or send an email if you have to use the out-of-hours numbers so we may follow the matter up as soon as we re-open.
Please be aware that if you have locked yourself out of your property you will have to pay for works involved in giving you access.
The majority of our tenant deposits are registered with the Deposit Protection Service (DPS). There are a few landlords who ask that we use the Tenant Deposit Service (TDS). In either case we will notify you of which service is being used and provide you with the relevant terms and conditions. You can find more information by clicking on the relevant logo lower on the page.
As an ARLA/Propertymark protected firm, Brookdale Property Management’s client money handling procedures are covered under ARLA’s Conduct and Membership rules. You can find out more by clicking on the ARLA logo on the page.
Please study your tenancy contract carefully as regards submitting your notice to vacate the property. If you have any questions please contact us immediately.
Please also be aware that we are contractually able to carry out appointments to show future tenants your property during your notice period. You may well have viewed your property whilst the previous tenant was in occupancy.
Most of our tenants allow us to carry out these viewings unaccompanied. You are assured that we will accompany the prospective tenant during the viewing and respect your privacy.
We will send a text to one of the mobile numbers we have for you to advise of any viewings. Please ensure that you advise the office if you have a preferred contact option for us to advise of viewings and if there are certain days/times (within good reason) that are not suitable for viewing appointments when you give your notice.
Get In touch
Sat 9AM to 1PM