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Brookdale Property Management

The largest letting agent in Peterborough - experience spanning four decades

Quality Property Management Only Begins With A Quality Tenant

 

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The most important element of any business is to provide excellent Customer Service via effective communication, hard work, honesty, professionalism and experience in the given industry.

At Brookdale, this issue is of paramount importance to us.

However, the private residential letting market has had a great deal of bad press over the years, mostly as a result of tenancies going wrong.

In this industry we have to work harder to instil confidence - particularly for new Landlords who have never let a property before.

We are the largest letting agent in the Peterborough area and one of the largest independent agents in the UK. However, even though we are much further forward in terms of size and experience than our closest competitor, we will never stop finding ways to improve our Customer Service levels and welcome any comments from our Landlords and Tenants.
Customer service is of paramount importance to us at Brookdale

We are not perfect and, occasionally, things do go wrong.   They are usually a result of a small floor in our systems and procedures. As we have our own in-house software engineer, we can soon close loopholes in our systems to prevent recurrence

Complaints are acted upon quickly. We also spend a great deal of time listening to Landlords and Tenants complaining about other agents. This has been the main source of ideas for improvement over the years. It is ironic that we have developed our business by listening to people talking about other agents’ shortcomings.

“Quality property management can only begin with a quality tenant”