Because our rental guarantee scheme is non-insurance based there is no claim form to fill in in the event of late rental payment or non-payment. Your regular payment will appear in your bank account on the usual date whatever the problem with the Tenants account.
Some of the rental guarantee insurance policies will ask you to complete a claim form detailing the circumstances of non-payment and also ask for details about what your letting agent has done to recover the debt. They may also require details of the Tenants including references and credit checks taken.
It is the aim of insurance companies to limit payments made to their clients in the interest of their business. Quite rightly, they will scrutinise the claim closely before making payment. All this takes time which you may not have readily available if you have a mortgage payment to make.