It is an unfortunate fact that, even with the very best of properties, maintenance issues can arise from time to time.
These issues can vary from a dripping tap to total loss of heat and hot water. Obviously some issues require immediate action and some do not. Whatever the issue, our Maintenance Team ensure that, during the course of the maintenance issue, everyone is kept informed at every step of the way.
Our service remains focused on the fact that, for every maintenance issue, we have a Tenant with a problem which requires solving and a Landlord with concerns relating to not only the cost of repairs, but the general well-being of the property. We do NOT operate a policy where repairs up to a certain cost are automatically carried out without notification to the Landlord, neither do we take a retainer fee to cover maintenance costs as many agents do.
Our approach is logical and designed to offer the best service: In the event of a maintenance issue we call The Landlord. He or she then has the option of instructing their own (suitably qualified) maintenance person or using ours who are all suitably qualified and have public liability insurance. The cost (usually) is simply deducted from the next rental payment from us.
Our sophisticated property management system allows us to track the progress of the repair and keep both Landlord and Tenant informed every step of the way.
Poor response to maintenance issues seems to be the biggest source of complaints in the world of letting so we ensure that these issues are handled quickly and efficiently.